Terms of Service

Effective Date: June 9, 2026  |  Last Updated: June 9, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Chopt ("Company," "we," "us," or "our"), governing your access to and use of the website located at chopt-meal.rest and all associated services, content, features, and functionality offered by Chopt (collectively, the "Services").

By accessing, browsing, registering for, or otherwise using our website or Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any future modifications. Your continued use of the Services following the posting of any changes constitutes your acceptance of those changes.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

You must be at least 18 years of age to use our Services, or at least 13 years of age with verifiable parental or guardian consent. By using our Services, you represent and warrant that you meet the applicable age requirements. We reserve the right to request proof of age at any time.

2. Description of Services

Chopt is a food service company operating within the United States, providing customers with access to meal ordering, food preparation, and related culinary services through our digital platform at chopt-meal.rest. Our Services include, but are not limited to:

• Online ordering and customization of meals, salads, bowls, and other food items;
• Delivery and/or pickup coordination for food orders placed through our platform;
• Account creation and management for returning customers;
• Loyalty programs, promotional offers, and discount codes;
• Nutritional and allergen information for menu items;
• Customer support and service inquiry handling;
• Newsletter subscriptions and marketing communications (with your consent);
• Any other services we may introduce from time to time.

We reserve the right, at our sole discretion, to modify, suspend, discontinue, or restrict access to all or any part of our Services at any time, with or without notice, and without liability to you. Menu items, pricing, availability, and service areas are subject to change without notice. The availability of specific menu items may vary based on location, time of day, seasonal availability, or supply conditions.

We do not guarantee that the Services will be available at all times, uninterrupted, or error-free. We may perform maintenance, updates, or improvements that temporarily affect access to the Services.

3. User Account Registration and Obligations

3.1 Account Creation

To access certain features of our Services, you may be required to create a user account. When registering, you agree to provide accurate, current, and complete information, and to promptly update that information as necessary to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials, including your username and password.

You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach. We shall not be liable for any loss or damage arising from your failure to comply with this obligation.

3.2 User Obligations

As a condition of using our Services, you agree to:

• Use the Services only for lawful purposes and in accordance with these Terms;
• Provide truthful, accurate, and complete information in all communications with us;
• Comply with all applicable federal, state, and local laws and regulations;
• Respect the intellectual property rights of Chopt and third parties;
• Use the Services only for personal, non-commercial purposes unless expressly authorized by us in writing;
• Pay for all orders placed through our platform in a timely manner;
• Be present or available at the designated pickup or delivery location at the scheduled time.

3.3 Prohibited Activities

You expressly agree that you will not:

• Use the Services in any manner that could damage, disable, overburden, or impair our servers, network infrastructure, or other systems;
• Attempt to gain unauthorized access to any portion of the Services, other user accounts, or computer systems or networks connected to our platform;
• Use automated tools such as bots, scrapers, crawlers, or data mining software to extract data from our website without our prior written consent;
• Upload, transmit, or distribute viruses, malware, or any other malicious code that may harm our systems or the systems of other users;
• Engage in any conduct that restricts or inhibits any person's use or enjoyment of the Services;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Submit false, fraudulent, or misleading information, reviews, or orders;
• Use the Services for any fraudulent, unlawful, or harmful purpose;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of our platform;
• Collect or harvest personal information from other users without their consent;
• Violate any applicable federal, state, or local laws, including without limitation, the Federal Trade Commission Act (FTC Act), applicable food safety regulations, and any state-specific consumer protection statutes.

Violation of any of the prohibited activities may result in immediate termination of your account and access to our Services, and may subject you to civil and/or criminal liability.

4. Intellectual Property Rights

All content, materials, and features available on chopt-meal.rest, including but not limited to text, graphics, logos, images, icons, photographs, audio clips, digital downloads, data compilations, software, and the overall design, layout, and "look and feel" of our website (collectively, "Content"), are the exclusive property of Chopt or its licensors and are protected by United States copyright, trademark, trade dress, patent, and other intellectual property laws.

The Chopt name, logo, brand marks, and all related names, logos, product and service names, designs, and slogans are trademarks or service marks of Chopt. You may not use such marks without our prior written permission. All other names, logos, and marks are the trademarks of their respective owners.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our website and Services for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services;
• Modify, create derivative works, or adapt any Content;
• Use any data mining, robots, or similar data gathering and extraction tools;
• Frame or mirror any portion of our website without our express written consent.

Any unauthorized use of our Content or intellectual property is strictly prohibited and may result in legal action. If you believe that any content on our website infringes your intellectual property rights, please contact us at [email protected].

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement

When you place an order through our platform, you are making an offer to purchase the selected food items subject to these Terms. We reserve the right to accept or reject any order at our sole discretion. An order confirmation sent to your email address does not constitute acceptance of your offer; acceptance occurs when we begin preparation of your order.

5.2 Pricing

All prices listed on our website are in United States Dollars (USD) and are subject to change without prior notice. Prices displayed at the time of your order placement will apply to that order. We make reasonable efforts to ensure pricing accuracy; however, in the event of a pricing error, we reserve the right to cancel your order and issue a full refund.

Applicable sales taxes, delivery fees, service charges, and other fees will be clearly disclosed at checkout before you complete your purchase. These fees are non-negotiable and are determined based on your order total, delivery location, and applicable state and local tax laws.

5.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated on our platform at the time of checkout. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and that such information is accurate and complete. You authorize us to charge the selected payment method for the total amount of your order, including all applicable taxes and fees.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once preparation has begun. However, we will consider refund requests in cases where:

• An order is cancelled before preparation has commenced;
• An item delivered was materially different from what was ordered;
• A food safety concern is reported and verified.

To request a refund or report an issue, please contact us at [email protected] within 24 hours of receiving your order. Refunds, if approved, will be issued to the original payment method within 5–10 business days.

5.5 Promotional Codes and Loyalty Rewards

Promotional codes and loyalty rewards are subject to their own specific terms and conditions, are non-transferable, have no cash value, and may expire. We reserve the right to modify, discontinue, or restrict any promotional program at any time without notice.

6. Food Safety, Allergens, and Dietary Information

We make reasonable efforts to provide accurate nutritional information and allergen disclosures for our menu items. However, our food products are prepared in facilities that handle common allergens including, but not limited to, nuts, dairy, gluten, soy, eggs, fish, and shellfish. Cross-contamination may occur. We cannot guarantee that any menu item is completely free from allergens.

If you have food allergies, dietary restrictions, or specific health concerns, you are solely responsible for reviewing all available ingredient and allergen information before placing an order. We strongly encourage you to contact us directly at [email protected] with any specific inquiries prior to ordering.

We comply with applicable federal food safety regulations, including those enforced by the U.S. Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA), and applicable state and local health department regulations.

7. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES, WEBSITE, AND ALL CONTENT AND MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH OUR SERVICES;
• WARRANTIES THAT DEFECTS IN THE SERVICES WILL BE CORRECTED;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF FOOD PRODUCTS FOR ANY PARTICULAR DIETARY NEED OR HEALTH CONDITION.

Some jurisdictions do not allow the exclusion of implied warranties; therefore, the above exclusions may not apply to you in their entirety. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE CONSUMER PROTECTION PROVISIONS OF THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION LAWS, CHOPT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR:

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CHOPT IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF CHOPT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY.

9. Indemnification

You agree to defend, indemnify, and hold harmless Chopt, its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Services or any transactions made through the Services;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or consumer protection rights;
• Any misrepresentation made by you in connection with your use of the Services;
• Your negligence or willful misconduct.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or content that are not owned or controlled by Chopt. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services.

If you access a third-party website from our platform, you do so at your own risk and subject to the terms and conditions of that third-party website. We strongly advise you to review the privacy policy and terms of service of every site you visit.

11. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, protect, and share information about you when you use our Services. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with applicable U.S. privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and relevant state privacy laws as they may apply. If you are a California resident, you have specific rights regarding your personal information as detailed in our Privacy Policy.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the jurisdiction in which our primary business operations are located, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the federal or state courts of competent jurisdiction within the United States. You hereby consent to personal jurisdiction and venue in such courts and waive any objection to the exercise of jurisdiction over you by such courts or to venue in such courts.

These Terms shall also be interpreted in a manner consistent with applicable federal law, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 45), the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), the Computer Fraud and Abuse Act (CFAA), and other applicable federal statutes.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us at [email protected] and attempt to resolve any dispute informally. We will make a good-faith effort to resolve any claim, dispute, or controversy within thirty (30) days of receiving your written notice. If the dispute is not resolved within that period, either party may proceed to formal dispute resolution as described below.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Services, shall be determined by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, except as modified herein.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties. Each party shall bear its own costs and attorneys' fees unless the arbitrator determines that a claim or defense was frivolous or asserted in bad faith.

13.3 Class Action Waiver

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in order to prevent irreparable harm pending the appointment of an arbitrator. Nothing in this section shall prevent Chopt from seeking injunctive or other equitable relief in connection with any actual or threatened violation of its intellectual property rights.

13.5 Time Limitation on Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

14. Term and Termination

14.1 Term

These Terms of Service shall remain in full force and effect for as long as you access or use our Services. Certain provisions of these Terms, by their nature, shall survive termination, including but not limited to intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution provisions.

14.2 Termination by You

You may terminate your account and stop using our Services at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to termination, including any outstanding payment obligations.

14.3 Termination by Us

We reserve the right, at our sole discretion, to suspend or terminate your account and access to our Services, without prior notice or liability, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or illegal activity;
• Non-payment or chargebacks;
• Behavior that is harmful to other users, third parties, or Chopt;
• Circumstances beyond our reasonable control.

14.4 Effect of Termination

Upon termination, your right to access and use the Services will immediately cease. Any pending orders at the time of termination may be fulfilled, cancelled, or refunded at our discretion. We reserve the right to retain records of your transactions as required by applicable law.

15. Changes to Terms of Service

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will provide notice through one or more of the following methods:

• Posting the updated Terms on our website at chopt-meal.rest with a revised "Last Updated" date;
• Sending an email notification to the address associated with your account;
• Displaying a prominent notice on our website.

Your continued use of the Services after any such changes take effect constitutes your acceptance of the new Terms. If you do not agree to any modified Terms, you must stop using our Services immediately. We recommend that you review these Terms periodically to stay informed of any updates.

16. Force Majeure

Chopt shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, governmental actions, strikes or labor disputes, supply chain disruptions, power failures, telecommunications failures, civil disturbance, acts of terrorism, or any other event outside the reasonable control of Chopt.

In the event of such circumstances, we will make reasonable efforts to fulfill our obligations as soon as practically possible and will communicate with affected customers accordingly.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies or agreements expressly incorporated herein, constitute the entire agreement between you and Chopt with respect to your use of our Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter hereof.

No waiver by Chopt of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Chopt to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Severability

If any provision of these Terms of Service is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, shall be deemed deleted from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by the invalidity or unenforceability of any single provision.

The parties acknowledge that they would have entered into these Terms even without the invalid or unenforceable provision, and that it is their intent that the remaining provisions of these Terms remain operative and in full force and effect.

19. Electronic Communications and Consent

By using our Services, you agree to receive communications from us electronically. We may communicate with you by email, by posting notices on our website, or through other electronic means. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act).

20. No Agency Relationship

Nothing in these Terms shall be construed to create any partnership, joint venture, agency, franchise, or employment relationship between you and Chopt. You do not have any authority to bind Chopt in any way. All independent contractors, delivery service providers, and third parties used by Chopt in the provision of Services are not agents or employees of Chopt for any purpose.

21. Accessibility

Chopt is committed to ensuring that our website and Services are accessible to individuals with disabilities, consistent with the requirements of the Americans with Disabilities Act (ADA) and applicable web accessibility standards. If you encounter any accessibility barriers on our website, please contact us at [email protected] so that we may assist you and address any issues.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, our Services, or any other matter, please do not hesitate to contact us using the information below:

We will make reasonable efforts to respond to all inquiries within five (5) business days. For urgent matters related to food safety or health concerns, please contact your local health authorities or emergency services as appropriate.